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Pelayanan Kesalahan Penulisan Ijazah di Dinas Pendidikan dan Kebudayaan Kabupaten Sintang (Studi Implementasi Pelaksanaan Pelayanan Berdasarkan PERBUP Nomor 8 Tahun 2020 tentang Pedoman Pengelolaan Pelayanan Informasi dan Dokumentasi Pemerintah Kabupaten Sintang di Dinas Pendidikan dan Kebudayaan Kabupaten Sintang)
In Sintang Regent Regulation Number 8 of 2020 concerning guidelines for the management of Information and Documentation Services of the Sintang Regency government, the service standard states that local governments are required to carry out the responsibilities given to them professionally so that good services are created. Department of education is an institution that has a very significant contribution in the organization of services in the education sector can help repair errors in the writing of diplomas. In carrying out services to the community can be categorized as an effective service if the services provided according to the procedures are short, fast, precise and satisfactory. However, in the Department of Education and culture still have problems in the field of Service. People still complain about the services provided by employees of the Department of Education and culture. This study aims to determine and describe the services of diploma writing errors in the Department of Education and culture of Sintang Regency, as well as to determine and describe what are the factors supporting and inhibiting the services of diploma writing errors in the Department of Education and culture of Sintang Regency. This study is a qualitative study using a descriptive approach. In this study has a collection technique through three stages, namely observation, interview and documentation. the focus of the study is divided into 2 (two), namely describing the service of diploma writing errors in the Department of Education and culture of Sintang Regency, namely Perosedur Diploma writing error Service, Diploma writing error service requirements, service time, cost/tariff, facilities and infrastructure. as well as describing the supporting factors and barriers to service diploma writing errors in the Department of Education and culture of Sintang Regency and data analysis in this study used three components consisting of data reduction, data presentation, and conclusion. In this study the authors took place at the Department of Education and culture Sintang Jl. Dr Wahidin Sudirohusodo No.03, Sintang Regency, West Kalimantan.. The results of this study are related in the dimension of service, namely, the service of diploma writing errors the flow is quite clear and many people want to comply with existing procedures, service requirements diploma writing errors for the requirements have been listed dimadding so that people know what procedures must be prepared therefore persayaratn is not experiencing any obstacles, this service time follows the existing pela a an standard which is 30 minutes after the necessary requirements are complete but often megalami obstacles some applicant sex perience delays due to certain conditions, fees/rates in this service are free and free of charge and has been recommended from the government every service must be free, facilities and infrastructure the availability of computers and ATK and waiting room services that have not been optimized such as waiting room benches that use chairs made of wood and fans that make people hot, supporting factors of public awareness of existing procedures and friendliness of employees in charge of serving, factors inhibiting delays in providing data to the public to make people wait a long time and inadequate facilities from waiting room benches that still use chairs made of wood and lack of fans.
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang
Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang
Pelayanan Kesalahan Penulisan Ijazah di Dinas Pendidikan dan Kebudayaan Kabupaten Sintang (Studi Implementasi Pelaksanaan Pelayanan Berdasarkan PERBUP Nomor 8 Tahun 2020 tentang Pedoman Pengelolaan Pelayanan Informasi dan Dokumentasi Pemerintah Kabupaten Sintang di Dinas Pendidikan dan Kebudayaan Kabupaten Sintang) (Text)
Pelayanan Kesalahan Penulisan Ijazah di Dinas Pendidikan dan Kebudayaan Kabupaten Sintang (Studi Implementasi Pelaksanaan Pelayanan Berdasarkan PERBUP Nomor 8 Tahun 2020 tentang Pedoman Pengelolaan Pelayanan Informasi dan Dokumentasi Pemerintah Kabupaten Sintang di Dinas Pendidikan dan Kebudayaan Kabupaten Sintang) (Other)
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H Social Sciences (General)
JS Local government Municipal government