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primary topic: Implementasi Program Sistem Aplikasi Masyarakat Bertanya Terpadu (Sambat) Online Di Kota Malang (Berdasarkan Perwali No.19 Tahun 2010 Tentang Penyelenggaraan Pelayanan Pengaduan Dikota Malang)

Implementasi Program Sistem Aplikasi Masyarakat Bertanya Terpadu (Sambat) Online Di Kota Malang (Berdasarkan Perwali No.19 Tahun 2010 Tentang Penyelenggaraan Pelayanan Pengaduan Dikota Malang)
type: Thesis
type: Article
abstract: Department of Public Administration, Faculty ofSocial and Political Sciences, Merdeka University Malang, Advisor I: Sukardi andAdvisor II: Titot Edy Suroso, "The Implementation of The Online IntegratedCommunity Inquiries (SAMBAT) Application System Program In Malang ( basedon Mayor Regulation No. 19 of 2010 concerning the implementation of complaintservices in Malang) The purpose of this study is to determine the factors that influence theimplementation of the SAMBAT Online Program in Malang City and to find outwhether the implementation of the SAMBAT Online Program has gone accordingto the Malang City Regulation No.19 of 2010 concerning the implementation ofcomplaint services in Malang City. This type of research is qualitative based on the philosophy of postpositivism,used to examine the condition of natural objects. This research is located at thelocation of the Department of Communication and Informatics (DISKOMINFO)Malang City which coincides in Mayjen Sungkono, Arjowinangun, Kec.Kedungkandang, Malang City The results of this study Communication and the contents of the policy wasconveyed directly by the Mayor of Malang to the community, thus to be acceptedand followed up by Communication and Informatics of Malang City as theexecutor of the program. The available resources are quite available, from humanresources (Human Resources) there are sufficient numbers of expertise,equipment resources are sufficient because the policy is focused not ondevelopment but focuses on services through technology. Disposition by existingpolicy actors shows a positive response so that it can encourage policyimplementation with both get to the field. A good bureaucratic structure, as wellas coordination and communication between agencies related to these policies runwell so that these policies can be carried out properly and easily. Characteristicsof employees who are loyal to the government and also the people of Malang Citywho are obedient to the government in power make all poli…
date: 2021
status: unpublished
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
subject: H Social Sciences (General)
subject: T Technology (General)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang
type: Organization

Program Studi Ilmu Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang
type: Organization

Sukardi Sukardi
type: Person
given name: Sukardi
family name: Sukardi

Yulianna Yulianna
type: Person
given name: Yulianna
family name: Yulianna

Titot Edy Suroso
type: Person
given name: Titot Edy
family name: Suroso

https://eprints.unmer.ac.id/id/eprint/5393/
title: HTML Summary of #5393 Implementasi Program Sistem Aplikasi Masyarakat Bertanya Terpadu (Sambat) Online Di Kota Malang (Berdasarkan Perwali No.19 Tahun 2010 Tentang Penyelenggaraan Pelayanan Pengaduan Dikota Malang)
format: text/html
primary topic: Implementasi Program Sistem Aplikasi Masyarakat Bertanya Terpadu (Sambat) Online Di Kota Malang (Berdasarkan Perwali No.19 Tahun 2010 Tentang Penyelenggaraan Pelayanan Pengaduan Dikota Malang)

H Social Sciences (General)
type: Concept

T Technology (General)
type: Concept