@unpublished{pub5393,
           title = {Implementasi Program Sistem Aplikasi Masyarakat Bertanya Terpadu (Sambat) Online Di Kota Malang  (Berdasarkan Perwali No.19 Tahun 2010 Tentang Penyelenggaraan Pelayanan
Pengaduan Dikota Malang)},
            year = {2021},
          school = {Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang},
            note = {Yulianna  
NIM: 17031000047},
        keywords = {Service, Application, Sambat},
             url = {https://eprints.unmer.ac.id/id/eprint/5393/},
          author = {Yulianna, Yulianna},
        abstract = {Department of Public Administration, Faculty ofSocial and Political Sciences, Merdeka University Malang, Advisor I: Sukardi andAdvisor II: Titot Edy Suroso, "The Implementation of The Online IntegratedCommunity Inquiries (SAMBAT) Application System Program In Malang ( basedon Mayor Regulation No. 19 of 2010 concerning the implementation of complaintservices in Malang) The purpose of this study is to determine the factors that influence theimplementation of the SAMBAT Online Program in Malang City and to find outwhether the implementation of the SAMBAT Online Program has gone accordingto the Malang City Regulation No.19 of 2010 concerning the implementation ofcomplaint services in Malang City. This type of research is qualitative based on the philosophy of postpositivism,used to examine the condition of natural objects. This research is located at thelocation of the Department of Communication and Informatics (DISKOMINFO)Malang City which coincides in Mayjen Sungkono, Arjowinangun, Kec.Kedungkandang, Malang City The results of this study Communication and the contents of the policy wasconveyed directly by the Mayor of Malang to the community, thus to be acceptedand followed up by Communication and Informatics of Malang City as theexecutor of the program. The available resources are quite available, from humanresources (Human Resources) there are sufficient numbers of expertise,equipment resources are sufficient because the policy is focused not ondevelopment but focuses on services through technology. Disposition by existingpolicy actors shows a positive response so that it can encourage policyimplementation with both get to the field. A good bureaucratic structure, as wellas coordination and communication between agencies related to these policies runwell so that these policies can be carried out properly and easily. Characteristicsof employees who are loyal to the government and also the people of Malang Citywho are obedient to the government in power make all policies made governmentcan run well in the field. implementers of the SAMBAT Online program mustcheck the tools periodically and continuously. In addition, the community also feltthat the complaint was not resolved quickly because the priorities of each OPD inMalang were different. ting infrastructure}
}