Pelaksanaan Pelayanan Publik Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sumbawa (Studi Kasus Di Kantor Dinas Kependudukan Dan Pencatatan Sipil Kabupaten Sumbawa Berdasarkan Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 63 Tahun 2003)Ardian TriyatmaPutraauthorArdian Triyatma Putra, NIM: 180310000165, Department of Public Administration, Faculty of Social and Political Sciences, Merdeka UniversityMalang, Supervisor I : Bambang Noorsetya and supervisor II : Umi Chayatin,”Implementation of Public Services at the Office of Population and CivilRegistration of Sumbawa Regency (Case Study at the Population and CivilRegistration Office of Sumbawa Regency Based on the Decree of the Minister forEmpowerment of State Apparatus Number 63 of 2003) Local government agencies such as population and civil registration officesare examples of government agencies that carry out public services. The Populationand Civil Registration Service is the implementing element of the RegionalGovernment in the field of Population and Civil Registration led by the Head of theService and is located under and responsible to the Regent through the RegionalSecretary, and the focus of research here is the Office of Population and CivilRegistration of Sumbawa. The purpose of this study is to implement public services at the SumbawaRegency Population and Civil Registration Office and the factors that influence theimplementation of public services at the Sumbawa Regency Population and CivilRegistration Office. Based on the Decree of the Minister of Administrative ReformNo. 63 of 2003 This type of research is qualitative based on the philosophy ofpostpositivism, used to examine the condition of the natural object of this studylocated on Jl. Garuda No.87, Lempeh, Kec. Sumbawa, Sumbawa Regency, WestNusa Tenggara The results of this study indicate that providing KTP and KK services isreally in need of a simplicity so that it can be done easily, this time certainty thereis a guarantee if it is not in accordance with this, it requires officers to workoptimally so that it runs smoothly, and with this security in addition to maintainingsurrounding conditions can provide a sense of security for people who are takingcare of services. Completeness of facilities and infrastructure is a very supportivepart of the process of running a service because these facilities and infrastructureare complementary factors and the smooth running of a service equipped with easeof access helps the community, by With the accuracy of service personnel, they willbe more careful in acting and providing services so that there are no obstacles. theexistence of supporting facilities and infrastructure, skilled and professionalemployees, reliable service officers, a strict security system and inhibiting factorsin the population and civil registration services, it is necessary to have additionalcomplete facilities and infrastructureH Social Sciences (General)2021Fakultas Ilmu Sosial dan Ilmu Politik Universitas Merdeka Malang;Program Studi Ilmu Administrasi PublikThesis