?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Graciana+Clementina&rft.aulast=Kesa&rft.au=Kesa%2C+Graciana+Clementina&rft.title=Pengaruh+relationship+marketing+terhadap+kepuasan+nasabah+pada+PT.Bank+Rakyat+Indonesia+Kota+Malang&rft.tpages=68&rft.date=2023&rft.degree=Diploma&rft.inst=Fakultas+Ekonomi+dan+Bisnis+Universitas+Merdeka+Malang