The role of service performance mediating the effect of management commitmenet to service quality structure on reputation of hospitality industry companies in West Java

Triatmanto, Boge, Amperwati, Endang Dwi and Astuti, Widji (2020) The role of service performance mediating the effect of management commitmenet to service quality structure on reputation of hospitality industry companies in West Java. Management Science Letters, 10 (12). pp. 2870-2874. ISSN 19239335

[img]
Preview
Text
The role of service performance mediating the effect of management commitment to service quality.pdf

Download (375kB) | Preview
[img]
Preview
Other
HASIL CEK PLAGIASI_THER_1.PDF

Download (1MB) | Preview
[img]
Preview
Text
PEER REVIEW_LAMPIRAN 3_001.pdf

Download (4MB) | Preview
Official URL: http://www.growingscience.com/msl/Vol10/msl_2020_1...

Abstract

This study seeks to analyze the effect of management commitment to service quality on service performance, the effect of management commitment to service quality on company’s reputation, the effect of service performance to company’s reputation, and the effect of management commit- ment to service quality on company’s reputation through service performance. The study employed structural equation modeling (SEM) as an analysis technique. The analysis shows that management commitment to service quality had a significant and positive effect on service performance, man-agement commitment to service quality had a significant and positive effect on the company's rep-utation, service performance affected the company's reputation and management commitment to service quality affected the company's reputation through service performance.

Item Type: Article
Additional Information: Dr. BOGE TRIATMANTO, MM., NIDN:0710057001
Uncontrolled Keywords: Company’s reputation, Management commitment to service quality, Service performance
Divisions: Program Pascasarjana > S3 Ilmu Ekonomi
Depositing User: Erika Shafira
Date Deposited: 29 Jun 2020 11:14
Last Modified: 30 Jun 2020 02:37
URI: http://eprints.unmer.ac.id/id/eprint/321

Actions (login required)

View Item View Item